Kingdom of Jordan: Building a Regional ICT Platform #gov20

His Excellency Minister Marwan Juma, Leading Jordan ICT with Government 2.0

His Excellency Minister Marwan Juma, Leading Jordan ICT with Government 2.0

Was enlightened today from my interactions with the Minister of ICT of Jordan, His Excellency Marwan Juma and the new Government CIO Nabeel Al-fayoumi.  I walked away encouraged by the aggressive stance that both of them have taken in establishing Jordan as a regional hub for ICT activity in Government.  In particular, their interest in cloud computing was illustrative of their advanced orientation toward accomplishing regional growth and cooperation.

The focus on internal activity was right minded in order to gain shared services adoption and cloud-like service delivery internal to the government first.  That focus will allow them to also positively affect macro economic indicators that are holding back some of the potential for global investment in Jordan as such a regional hub.  And they are paying very close attention to the way in which organizations like the World Economic Forum are ranking their efforts and have committed to specific internal KPIs that tie back to measurements used by the WEF in their judgements.

I have some more time with the delegation tomorrow to discuss more of the details of the possibility of improving these global scores.  And I am always happy to pass along great global case studies from the readers on this blog, twitter and elsewhere.  Please let me know what you would like passed along.

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Matt Miszewski has been a leader of incredible teams, that accomplished unbelievable goals - together. From rebuilding an enterprise technology strategy from the ground up as Chief Information Officer of the State of Wisconsin to driving a struggling global sales and marketing team to live beyond their potential and helping take their stock from $45/sh to over $110/sh, I have been honored to take on huge challenges and beat them by building collaborative and high performing teams. I was proud to be a regular speaker on Digital Realty's earnings call each quarter and being able to brief and advise the Board of Directors each quarter. Focusing on our shareholders needs while coupling that focus with the needs of our top customers was the combination the street was searching for and our increase in equity value proves the effort worthwhile. Our focus on total leasing costs, net present value of long term leases, closing the gap on cash performance and elimination of stagnant inventory helped to drive a stalled stock. Most proud of standing up a revenue engine that will be used for decades including a renewed global salesforce, inside sales expertise, demand generation focus, new global Partners and Alliances program, sales operations team and a heightened focus on connecting lead development to sales outcomes (including a new social marketing program, AR/PR, digital presence, brand identity refresh, SEO/SEM and a regular campaigning process). Combining decades of technology leadership with this commercial success creates an incredible package to unleash revenue and hack growth for companies from any industry out there.

6 Responses to “Kingdom of Jordan: Building a Regional ICT Platform #gov20”

  1. emt training says:

    My cousin recommended this blog and she was totally right keep up the fantastic work!

  2. David Gale says:

    What an opportunity to show the world the right way to do it!

    Will it be taken?


    Why? Because someone’s short-term target will get in the way, which usually means that piecemeal ‘point solutions’ will be deployed under the guise of ‘strategy’. One day we will have the opportunity to show the world just what can be done but only if enterprise architects with a real understanding of the public sector are allowed a foothold and only if effective, long-term starategic IT governance is put in place.

    Odd, isn’t it, that the one area in which Microsoft could differentiate itself with its integrated product stack is hamstrung by its own internal cost-centre structure…?

    • Matt says:


      Good to hear from you.

      As I think you know, I am still a fan of enterprise architects being intimately involve3d in public sector ICT decisions. I stood up our own team of them when I was CIO and advocated for broad adoption through my work with NASCIO.

      And I continue still. We are standing up a group of enterprise architects inside Microsoft’s Services Division to be able to act as true strategic consultants to our customers. Long term and sustainable are the mantras I try to live by.

  3. David Gale says:

    That’s good news, Matt.

    How do you propose to eradicate the in-fighting, not just between suppliers but also between suppliers’ own individual product groups struggling to hit their numbers?’s experience within European governments suggests that there needs to be political, cross-party consensus to delivering long-term strategic governance over IT. Otherwise, the temptation will always arise for a politician or a civil servant to window-dress their profile with a short-term solution, gratefully assisted by a target-driven, point-solution focussed supplier.

    • Matt says:

      Multiple things need to happen.

      The vendor community needs to orient around their customers long-term strategic needs. This is actually better for us long term any way, but is often blinded by short term financial concerns. This means a few specific things. First is a ightened level of investment in vertical orientation within vendors (driven by customer demands for it). Secod is for consulting arms to initate an enterprise architect stance as a market differentiator instead of simple singular product dominance.

      Seocond, the non-governmental organizations need to push hard for usable collateral and information products available for CIO’s so that they can easily make business cases to political leaders, community leaders and the like. Those same organizations must also then give political air cover when a CIO steps forward. It must be politically advantageous, and obviously so, for electeds to stand up for long term reform (they do this in Korea and other Asian countries where politically electeds gain points for extending their vision beyond their terms).

      Finally, government CIOs need to take the chance. They need to decide for themselves that they will build something for their children to use and not simply try to survive to the next administration. This is easy to say from the other side of my CIO days, but if it is not there, none of it will work. It is difficult to justify the architects needed in this economic environmnet, but they must make the case. If the NGO’s and vendors stand up with a vehement defense of the effort it will be much easier.

  4. David Gale says:

    This might help explain the reality in many European states:


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