Co-Delivery as a part of Government as a Platform, #gov20 and #opengov

Co-Delivery can help make the Government as a Platform vision happen.

Co-Delivery can help make the Government as a Platform vision happen.

Gadi Ben-Yehuda writes on the issue of Government service co-deliveryover at Huffington Post.

While the McDonaldization of Government service delivery may be distasteful to some (although a Big Mac sounds good right now), it is a vital ingredient to realizing the future of Government as a Platform (GaaP) and needs to be a part of the investment matrix that governments consider as they push GaaP thinking forward.  A market driven approach is certainly important to drive the mission moving forward, but self-service needs to continue to be a focus in areas where governments feel that service delivery itself cannot be avoided.

I have posted before about the need to commoditize such services to ensure absolute efficiency when we decide the vending machine model is a necessity, but I did not touch on Co-dlivery and should have.  As our overall effort in Government 2.0 as a movement is to help bring the governed closer to the government, nothing creates affinity better than direct involvement in the service delivery process.

So, the matrix now has five major components:

1)  When potential services touch a large number of citizens and is demanded by them, the offering should be delivered directly, but commoditized and delivered as efficiently as possible (lowering investment needs long term).

2)  Whenever possible in areas covered by #1, we should endeavor to embrace co-delivery as another option to reduce the cost and increase the affinity between served and service provider.

3)  When the potential services touch a large number of citizens but can be enabled by citizen activists, private sector partners, developers-at large, the Government should invest directly in building a platform (including open government data initiatives).  This will lead to an initial capital outlay but will ultimately create a more sustainable delivery model.

4)  When the services touch very few people and do not have a high degree of electoral or political demand, and there is no compelling reason to provide the service directly, overnments should considering dis-investing in the provision of the service.

5)  When the services might touch more people long term, but currently have a lower citizen demand, Governments should partner with the private sector to have them build the platforms and put private capital at risk rather than precious public expenditures.  This investment should be targeted toward building platforms and not individual services such that the result is a more sustainable model of service delivery.

The addition of co-delivery to this model makes it better.  I am working to publish an easy to consume model that will allow Governments to quickly analyze their service delivery model and to present investments in light of government as a platform thinking.

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Matt Miszewski has been a leader of incredible teams, that accomplished unbelievable goals - together. From rebuilding an enterprise technology strategy from the ground up as Chief Information Officer of the State of Wisconsin to driving a struggling global sales and marketing team to live beyond their potential and helping take their stock from $45/sh to over $110/sh, I have been honored to take on huge challenges and beat them by building collaborative and high performing teams. I was proud to be a regular speaker on Digital Realty's earnings call each quarter and being able to brief and advise the Board of Directors each quarter. Focusing on our shareholders needs while coupling that focus with the needs of our top customers was the combination the street was searching for and our increase in equity value proves the effort worthwhile. Our focus on total leasing costs, net present value of long term leases, closing the gap on cash performance and elimination of stagnant inventory helped to drive a stalled stock. Most proud of standing up a revenue engine that will be used for decades including a renewed global salesforce, inside sales expertise, demand generation focus, new global Partners and Alliances program, sales operations team and a heightened focus on connecting lead development to sales outcomes (including a new social marketing program, AR/PR, digital presence, brand identity refresh, SEO/SEM and a regular campaigning process). Combining decades of technology leadership with this commercial success creates an incredible package to unleash revenue and hack growth for companies from any industry out there.

5 Responses to “Co-Delivery as a part of Government as a Platform, #gov20 and #opengov”

  1. I would like to exchange links with your site
    Is this possible?

  2. Matt, I think this is interesting, but also somewhat problematic.

    For example, in your point #4, you seem to be arguing that we should wait until there’s a public outcry before we address a problem that affects only a few people. I’d bring up the example of special education. If you’re living in a small municipality, should you wait until there’s a petition drive or the threat of losing your seat on the city council before you offer (and thus pay for) special education to the seven students who need it?

    I do realize that you stipulate “no compelling reason to offer the service directly,” but that seems a very vague statement.

    That said, I think that #3 is spot-on. One of the challenges that governments must start to face is how to activate or mobilize their citizenry.

    • Matt says:

      Great point Gadi.

      while I did put the stipulation in on purpose, specifically because of the type of concern you mention, it is important to note that we are in a zero-sum game for at least the next three years. Government as a Platform will require an investment and without a few of the points above being realized, there will be no way to apprpriate that investment.

      So, commoditizing some services (driving shared services in many places) is a must. And elimination of others needs to be driven too and it is just the realistic political man in me that feels the need to keep the caveat on politics and “other” reasons in mind.

      I would love to have folks deliver some better tools, maybe based upon open government data and active citizen engagement, to be able to realize a higher number of eliminations. I think this may be an opportunity. But, all should note, it is not a route without risk.


  3. @mpeers says:

    hey. awesome article. so much more to think about now. glad it’s winter. thanks.

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